We hope that you are happy with your Indigo Living order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for exchange within 7 working days from delivery.
We will offer you a credit note which valid for one year. A pick-up and repacking fee for your furniture will be deducted from your credit note. Repacking fee is 20% of the original price of the furniture.
If you want to exchange the goods, please e-mail us at email@example.com within 24 hours from the date you receive the goods. We will confirm your request for a return order by e-mail.
Please send back to us within 7 days of receipt in their original packaging to the Indigo Living addresses below.
Address: E6022-E6027 & W6025-W6027, 6/F, Block B, ATL, Kwai Chung Container Terminal Berth 3, Hong Kong S.A.R, China.
Returned goods must be unopened, unused, and in a re-saleable condition. For example, the item must have all its original packaging. We are not responsible for the return fees. The goods are your responsibility until they reach us.
Alternatively, you may bring back the items to one of our store locations.
Should you wish to cancel an order before it has been dispatched (furniture order only), please contact us at firstname.lastname@example.org (Open 9 AM to 6 PM Hong Kong time) within 48 hours from the date you placed the order with us. We will confirm your cancellation by e-mail and you will not be charged on the order. If we are not informed of the cancellation within 48 hours from the date you placed the order, we will not accept the cancellation.
If you want to exchange the goods but do not return the canceled goods to us within 7 working days, we shall be entitled not to offer any exchange of goods. Until such goods are returned to us, you are obliged to exercise all reasonable care to store the canceled goods safely and inappropriate conditions.
If the goods you receive are damaged or faulty in any way, or not what you originally ordered, we will be happy to exchange the items or offer you a refund. Please notify us immediately upon the delivery by e-mailing us at email@example.com (Open 9 AM to 6 PM Hong Kong time). We will ask you to email a photo of the damaged goods as part of our quality assurance check. Please note it is critical that you keep all the original packaging and repack the item with care. Our delivery team will make the collection, and upon inspection at our warehouse, a refund, or replacement will be arranged.
This exchange policy is not applicable to Indigo Living gift vouchers, made-to-order items, custom-made products, consignment products or Christmas, tabletop, bedding essential & promotional or sale items. We will not, under any circumstances entertain a request for a cash refund or credit note.
Consignment products include Sealy mattress, YellowKorner, Phantom Reactor, Smart Mirror, Stokke, Litooc, Cushion Stuffing, Soft Shaggy Rug, Silky Shaggy Rugs, Sonder Living items, etc.
If you have any queries regarding our returns policy, do not hesitate to e-mail us at firstname.lastname@example.org (Open 9 am to 6 pm HK time)