We hope that you are happy with your Indigo Living order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for exchange within 7 working days from delivery.
We will offer you a credit note which valid for one year. A pick up and repacking fee of your furniture will be deducted from your credit note. Repacking fee is 20% of the original price of the furniture.
If you want to exchange the goods, please e-mail us at [email protected] within 24 hours from the date you receive the goods. We will confirm your request of return order by e-mail.
Please include a completed ‘Return Form’ with the items you send back to us within 7 days of receipt in their original packaging to the Indigo Living addresses below.
Address: Indigo Living Ltd, 11/F DCH Motor Service Building, 111 Lee Nam Road, Ap Lei Chau, Hong Kong.
Returned goods must be unopened, unused and in a re-saleable condition. For example, the item must have all its original packaging. We are not responsible for the return fees. The goods are your responsibility until they reach us.
Alternatively you may bring back the items to one of our store locations below.
Address: 6th floor, Horizon Plaza, 2 Lee Wing Street, Ap Lei Chau, Hong Kong
Address: Shop 207, Level 2, HomeSquare, 138 Shatin Rural Committee Road, New Territories
Should you wish to cancel an order before it has been dispatched (furniture order only), please contact us at [email protected] (Open 9AM to 6PM Hong Kong time, Monday to Saturday) within 48 hours from the date you placed the order with us. We will confirm your cancellation by e-mail and you will not be charged on the order. If we are not informed of the cancellation within 48 hours from the date you placed the order, we will not accept the cancellation.
If you want to exchange the goods but do not return the cancelled goods to us within 7 working days, we shall be entitled not to offer any exchange of goods. Until such goods are returned to us, you are obliged to exercise all reasonable care to store the cancelled goods safely and in appropriate conditions.
If the goods you receive are damaged or faulty in any way, or not what you originally ordered, we will be happy to exchange the items or offer you a refund. Please notify us immediately upon the delivery by e-mailing us at [email protected] (Open 9AMto 6PM Hong Kong time, Monday to Saturday). We will ask you to email a photo of the damaged goods as part of our quality assurance check. Please note it is critical that you keep all the original packaging and repack the item with care. Our delivery team will make the collection, and upon inspection at our warehouse, a refund, or replacement will be arranged.
This exchange policy is not applicable to Indigo Living gift vouchers, custom made orders or promotion and/or sale items. We will not, under any circumstances, entertain a request for cash refund or credit note.
If you have any queries regarding our returns policy, do not hesitate to e-mail us at [email protected] (Open 9 am to 6 pm HK time, Monday to Saturday)