Stair charges

Staircase charges are applied when carrying items either up, down, inside or outside your premise.

We climb stairs only if items can be carried through a stairwell. More than 8 steps counts as 1 floor with a maximum 20 steps per floor. The number of floors is calculated on the number of stories in the building.

Carrying items more than 10 floors may require an outside delivery company and customers will be responsible for the additional charges incurred.

Please note our delivery team will not transport items up the outside of a building using ropes etc.

ItemCharges per floor per item
Stools, dining chairs, accessories, single mattresses Nil
Sofas, ottomans, benches, loungers, multiple/full/queen/king mattresses, etc. AED35
Desks, bookcases, sideboards, cabinets, tables, kids storage units, etc. AED35
Wall art, mirrors, rugs AED35
The below items are counted as at least 2pcs due to volume  
L shaped sofas, bed frames AED 70
Kids Cabin Bed, Archie Bed and Mid-sleeper(with bookcase & desk) AED 70

**If the items cannot fit into the premise for any reason, staircase fees still apply for the service received.

Contact us

Hong Kong & Macau (Asia)

Shanghai (China Headquarters)

+86 21 6475 6587